Support

Questions, bug reports, or feedback about Trailcraft? We're a small team and we read every message — you'll usually hear back within 1–2 business days.

Please include your device model and iOS version, and describe what happened — it helps us fix things faster.

Frequently asked questions

How do I reset my password?

On the sign-in screen, tap Forgot password? and follow the secure link we email you. If the email doesn't arrive within a few minutes, check your spam folder or write to us.

How do offline maps work?

Open a route or the map and tap Save offline map to download that region to your device. You can then view the map and follow the trail with no mobile signal. Downloaded regions stay on your device until you remove them.

How do I delete my account and data?

Open Profile → Edit Profile → Delete account in the app. This permanently removes your account and its associated data. If you'd like us to do it for you, email trailcraftapp@gmail.com from the address on your account.

An invite or tour link didn't open the app. What should I do?

Make sure you have the latest version of Trailcraft installed and are signed in — invite and tour links are designed to open directly in the app. If a link still opens in the browser, reinstall the latest version from the App Store and try again.

How do I report a post, profile, or tour?

Tap the menu (•••) on any post, profile, or tour and choose Report or Block. We review reports and remove content that violates our guidelines, usually within 24 hours.

Which devices are supported?

Trailcraft runs on iPhone and iPad with iOS 17 or later.

Legal

See our Privacy Policy, End User License Agreement, and Third-Party Licenses.